Refund & Cancellation

Refund/Exchange Policy (example)

We offer a 7-day Money Back Guarantee on almost every product we offer. Please call customer service at 1-855-524-0609, in advance to obtain an RMA number (Return Merchandise Authorization) within 7 days of purchase date.

Return merchandise with RMA number to:

Jadebynikolai.com
(print RMA number Here)
4348 Waialae avenue #298
Honolulu, HI. 96816
NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.

Order Cancellation Policy

Please submit any cancellation via email to info@jadebynikolai.com, or call on our business phone at 1-855-524-0609.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

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